SHIPPING & RETURNS

📦 Shipping & Lead Times

Production Time

Most of our products are made to order, and production begins after the order is placed.
Our standard lead time fluctuates between 4–12 weeks, depending on the season and order volume. This ensures we maintain high quality and precision in all items. If a delay beyond this occurs, we will notify you directly.

Important: Our website does not display live inventory status. If you need an item by a specific date, please contact us before ordering to confirm availability.

We are unable to guarantee express delivery for orders placed without prior coordination. Any urgent requests must be arranged directly via email or phone with our sales team.

Shipping Carrier

All orders are shipped via UPS from Ōme, Tokyo, Japan. Once your item is ready, a tracking number will be provided.

Estimated delivery times after dispatch:

  • USA: 3–5 business days

  • Europe: 7–10 business days

  • Other international: 7–14 business days

Customs processing may cause delays beyond our control.

Shipping Address Verification

We only ship to the verified billing address of the payment method and to the cardholder, to help prevent fraud. If you need to arrange alternative delivery, please contact us first.

Shipping Costs & Duties

Shipping costs are calculated at checkout based on your location and order size.

International customers are responsible for any customs, duties, and brokerage fees imposed by their country. Nonpayment of these fees does not qualify for a return or refund. If a shipment is returned to us due to unpaid fees, it may be forfeited or reshipped at the buyer’s expense.

🔁 Returns & Refunds

General Policy

All sales are final. Most of our products are made to order, and therefore not eligible for return or cancellation once production has started.

Returns are only accepted in rare cases and must meet all of the following conditions:

  • Requested and approved within 30 days of purchase

  • Item is unused and in unopened, original packaging

  • Subject to inspection and approval upon return

  • A 25% restocking fee will be applied

Returns that do not meet these criteria will be refused. We reserve the right to refuse any return or refund request, especially for items showing signs of use, improper installation, or damage caused after delivery.

Special Order Items

Items marked or considered Special Order (not in-stock at time of ordering) cannot be cancelled or returned under any circumstance.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos. We will work with you to resolve the issue through a replacement or refund.

Warranty

We do not offer or manage manufacturer warranties. Any warranty claims must be handled directly with the product manufacturer. We cannot guarantee fitment or legal compliance in your local jurisdiction—please consult your local regulations before purchasing.

💬 Need Help?

Have questions about inventory, shipping, or returns?

Please reach out to us via our contact form:
👉 https://ssbfactory.com/contact/

We’re here to help and want to make sure you’re confident before and after your purchase.